Frequently Asked Questions

We are a premier home management and cleaning company offering extraordinary cleaning services. As our name implies, we tailor all of our services to meet your unique lifestyle, needs, and budget. We enjoy what we do, but more importantly, we CARE about the families we service and love having the opportunity to clean your home so you can spend your precious time enjoying your life.

For your protection, all Tailored Home Solutions cleaning staff are thoroughly vetted, background checked, drug tested, insured, and bonded.  

We also back every cleaning with a 100% satisfaction guarantee.  If for any reason you're not completely satisfied, we will come back and make it right.

All of our employees are thoroughly vetted and background checked prior to hiring. We base our hiring on solid core values, a strong work ethic, a willingness to accept and follow policy, and individuals who are obsessive about a thorough and precise cleaning. Our employees are fully trained. Every individual hired at Tailored Home Solutions is vetted through a thorough 4-week training process.

We have pets ourselves and they are part of our family. We are very pet friendly, but we recognize not all of our furry friends like loud noises. Just let us know how you'd like us to handle your pet ahead of time to keep them safe and happy while we are visiting.

We are here to help you for the long haul. Life happens, special events are to be celebrated not dreaded, and holidays come every year. We try very hard to have the same technician in your home every time as they are familiarized with your specific preferences. If we have enough notice, we will do our best to reschedule and accommodate your new desired day/time with another qualified teammate.

If you are going on vacation and do not need a regular maintenance cleaning, let us come in and complete special projects instead. Our technicians help us keep a continual list of projects in need of special attention in your home.

If you would like to cancel, we completely understand. Your next visit will raise to the next tier level of pricing for your home.

Please remember, we like to fit you and your family with the same technician. Their schedule revolves around your time/ day. We would appreciate at least a 48-hour notice to obtain other work.

We have a strict 24-hour cancellation policy. We try to have the same technicians in your home every time. Due to this, their schedule revolves around yours.

If you notify us more than 24 hours ahead of your appointment there is no cancellation fee.

If you notify us less than 24 hours ahead of your scheduled time you will be charged half of your expected service fee due to lost wages.

When we quote your home, you will receive multiple pricing ranges for the service frequency you desire. When an appointment is missed, you will be raised to the next tier level of pricing. An example of this tier-level pricing is when a weekly client is raised to a bi-weekly cost or a bi-weekly client is raised to a monthly cost.

For recurring clients, we bring supplies, less toxic cleaning products, and ourselves empowered with a positive attitude, knowledge, and a willingness to help.

We do not believe in one fits all. Every home has different materials and every individual/family is different. We use a mix of biodegradable, less-toxic, and PH-neutral cleaning products in your home to protect you, your family, your home, and our staff. One thing we do not bring is cleaning equipment into your home.

Two main reasons: sanitation and preference. We do not use our equipment or vacuums due to the risk of cross-contamination and the spread of allergens. An example of this is the use of vacuums; some of our homeowners are allergic to cats and dogs while others are not. We are also careful to keep bathroom scrub brushes, toothbrushes, clean erasers, and cleaning cloths separate from the kitchen equipment.