Frequently Asked Questions
FAQ
We are a premier home management and cleaning company offering extraordinary cleaning services. As our name implies, we tailor all of our services to meet your unique lifestyle, needs, and budget. We enjoy what we do, but more importantly, we CARE about the families we service and love having the opportunity to clean your home so you can spend your precious time enjoying your life.
For your protection, all Tailored Home Solutions cleaning staff are thoroughly vetted, background checked, drug tested, insured, and bonded.
We also back every cleaning with a 100% satisfaction guarantee. If for any reason you're not completely satisfied, we will come back and make it right.
All of our employees are thoroughly vetted and background checked prior to hiring. We base our hiring on solid core values, a strong work ethic, a willingness to accept and follow policy, and individuals who are obsessive about a thorough and precise cleaning. Our employees are fully trained. Every individual hired at Tailored Home Solutions is vetted through a thorough 4-week training process.
We have pets ourselves and they are part of our family. We are very pet friendly, but we recognize not all of our furry friends like loud noises. Just let us know how you'd like us to handle your pet ahead of time to keep them safe and happy while we are visiting.
We are here to help you for the long haul. Life happens, special events are to be celebrated not dreaded, and holidays come every year. We try very hard to have the same technician in your home every time as they are familiarized with your specific preferences. If we have enough notice, we will do our best to reschedule and accommodate your new desired day/time with another qualified teammate.
If you are going on vacation and do not need a regular maintenance cleaning, let us come in and complete special projects instead. Our technicians help us keep a continual list of projects in need of special attention in your home.
If you would like to cancel, we completely understand. Your next visit will raise to the next tier level of pricing for your home.
Please remember, we like to fit you and your family with the same technician. Their schedule revolves around your time/ day. We would appreciate at least a 48-hour notice to obtain other work.
We have a strict 24-hour cancellation policy. We try to have the same technicians in your home every time. Due to this, their schedule revolves around yours.
If you notify us more than 24 hours ahead of your appointment there is no cancellation fee.
If you notify us less than 24 hours ahead of your scheduled time you will be charged half of your expected service fee due to lost wages.
When we quote your home, you will receive multiple pricing ranges for the service frequency you desire. When an appointment is missed, you will be raised to the next tier level of pricing. An example of this tier-level pricing is when a weekly client is raised to a bi-weekly cost or a bi-weekly client is raised to a monthly cost.
For recurring clients, we bring supplies, less toxic cleaning products, and ourselves empowered with a positive attitude, knowledge, and a willingness to help.
We do not believe in one fits all. Every home has different materials and every individual/family is different. We use a mix of biodegradable, less-toxic, and PH-neutral cleaning products in your home to protect you, your family, your home, and our staff. One thing we do not bring is cleaning equipment into your home.
Two main reasons: sanitation and preference. We do not use our equipment or vacuums due to the risk of cross-contamination and the spread of allergens. An example of this is the use of vacuums; some of our homeowners are allergic to cats and dogs while others are not. We are also careful to keep bathroom scrub brushes, toothbrushes, clean erasers, and cleaning cloths separate from the kitchen equipment.
General Questions
Simply fill in an online booking request or call our office to book a cleaning. After you provide information about your house and schedule, we will give you an estimated price range for your services.
No, you’re only charged based on the intensity level and amount of time your cleaner was at your home working. If they finish early, you aren’t charged the full amount quoted.
Absolutely not! We wouldn’t want pushy salespeople coming to our house so we would never do that to you. You can receive an estimate on the cost of cleaning your home and on the day of service we will adjust accordingly.
Cleaning supplies, products, and equipment are included by default for one-time services.
Supplies and products are only included for recurring services; not equipment. This ensures there isn’t any cross-contamination from house to house.
Please note for recurring services: we always use your vacuum, scrub brushes, toothbrushes, toilet bowl brushes, and etc.. We do offer a convenient starter kit (at cost) for new individuals/ families to purchase and be used only in their homes.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. We will do our best to meet your requirement.
It’s completely up to you. If you’re not going to be home, please make sure you let us know how to access your house by calling or emailing the office.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
For recurring services, you are not charged until after the cleaning has been completed. This may fall on the day or the following business day services are rendered.
If you are a new client and we are completing any type of one-time cleaning, we will charge 50% down on the highest quoted price and the rest after services are rendered.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.
We do, however, ask for you to sign our proposal to verify the scope of work we will be completing for you, the cost, and to acknowledge our company policies.
Cleaning Questions
Here’s a listing of what gets cleaned in every room of your house during a standard recurring maintenance cleaning. You can also request extra items via your customer dashboard.
Throughout Your Home
- Cobweb removal and dust baseboards - on rotation
- Dust all furniture
- Dust mini blinds, window sills, and ledges - on rotation
- Dust light fixtures/ceiling fans
- Clean all mirrors
- Clean all picture frame fronts - on rotation
- Clean designated glass at the front and rear entrance (above 40 degrees)
- Empty trash containers
- Vacuum upholstered furniture as needed
- Vacuum carpets and hardwood floors
- Mop hard surface floors
Bathrooms
- Clean/sanitize shower/tub
- Clean/sanitize sink and vanity
- Clean/sanitize toilets
- Clean mirrors
- Dust picture frames/lights
- Wipe cabinet fronts
- Vacuum and mop floors
Kitchens
- Clean/sanitize countertops and backsplash
- Clean all appliances outside - microwave inside & out
- Wipe cabinet fronts
- Clean/sanitize faucet and sink
- Vacuum and mop floor
All cleaning supplies, products, and equipment are included for all one-time services.
We provide the products and supplies except for the equipment for recurring cleanings to prevent cross-contamination between clients.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
For recurring services, we send one technician to your home unless, due to timing issues and house size, two technicians may be needed. We do our best to match you with the same technician each visit though life events happen and we may need to send another qualified teammate to your home.
Absolutely. The technicians go through a screening process that includes a police background check, drug test, reference checks, and in-person interviews. We also require significant experience and knowledge in residential house cleaning before we state they are trained and vetted with our company.
